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A Culture of Service Excellence at UPMC Home Healthcare

At UPMC Home Healthcare, we strive to provide a great customer experience through something that we call service excellence. Throughout the UPMC system, a Culture of Service Excellence is an important cultural movement that focuses on the experiences of our patients, families, employees and community. Service excellence is about an attitude, a way of life, an intentional and thoughtful approach. It’s about caring for people and demonstrating compassion and empathy.   Collaborating on Service Excellence

UPMC Home Healthcare is fully committed to putting people – patients, families, employees and the community – at the center of everything we do and creating a model that ensures that every person gets the right care, in the right way, at the right time, every time.

Culture of Service Excellence






Quality & Safety
We create a safe environment where quality is our guiding principle.

Dignity & Respect
We treat all individuals with dignity and respect.

Caring & Listening
We listen to and care for our patients, our health plan members, our fellow employees, our physicians, and our community.

Responsibility & Integrity
We perform our work with the highest levels of responsibility and integrity.

Excellence & Innovation
We think creatively and build excellence into everything that we do.