COVID-19 (Coronavirus) Update
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What is Connected Care?

Connected Care is a remote monitoring program used by UPMC Home Healthcare as a way for your health care team to keep track of your health when you’re not in the hospital through the convenience of your own smartphone.

Connected Care also offers your doctor access to information about your progress in the program, how the nurses are caring for you, and any questions you may have in near real-time through the use of your own smartphone. A team of nurses care for patients 7 days per week and are available should you have questions.

Patient Experience

We will continue to visit our patients in their homes with the added benefit of the Connected Care program at home in between home visits. This added ability to monitor our patients in-between visits allow us to reinforce the education process and to maintain closer contact with them.

Benefits of Connected Care for the Our Patient

  • Feelings of security and independence
  • Empowerment and education
  • Early detection and intervention of patient distress
  • High patient satisfaction – fewer disruptions to daily life
  • Easy and convenient communication with your care team

Patient Admission Criteria
  • You have a history of frequent hospital stays
  • You have a history of frequent Emergency Room visits
  • Your doctor feels you would benefit from being monitored at home
  • You are living with heart failure or COPD


How can I be enrolled in the program?
Talk to your doctor, cardiologist, pulmonologist or home health nurse about learning more about the program.

What is required to participate?
You’ll need a smartphone (one that connects to the internet) or an email address that you can access from a home desktop computer. You’ll answer questions during your “check-in” days to ensure you are doing ok at home.

How often am I monitored by a nurse?
All patients are monitored by a clinical team seven days a week between 8 a.m. and 4 p.m.

What if I need to talk to my nurse?
Any patient on the program can talk to a nurse during the monitoring hours by requesting a call or calling the provided phone number. The program also allows for convenient messaging if you choose not to speak via phone.

What symptoms are monitored?
The program is designed to monitor symptoms of heart failure and COPD including, blood pressure, weight, and oxygen levels.

What insurances are accepted? Is there a fee?
All insurance payers are accepted. There is no cost to you to participate in this program.

A COVID-19 message to our patients and caregivers

Quality Care
We provide you with enhanced care with a treatment plan tailored to your health condition, environment, and level of recovery.

Compassionate Care
Our dedicated staff help you and your family cope with your condition and work toward your recovery.

Timely Care
We are fully staffed seven days a week to make home care visits, even on holidays when necessary. After normal business hours, a medical professional is always available to take your call.

Patient & Family Centered Care
We are committed to providing you with an exceptional home health experience by delivering and approaching care from the patient and family perspective.